Privacy Policy

Effective Date: December 11, 2020

This Privacy Policy ("Policy") explains how CAG Beauty, LLC and our subsidiaries and affiliates (collectively, "CAG," "we" or "us") collect, use and share information about you when you access or use our websites or other online or mobile services or applications ("Services"), or otherwise interact with us.  For purposes of this policy, personal information includes "personal data" and similar terms as defined under applicable privacy laws.


CAG may change this Policy from time to time. If we make changes, we will notify you by revising the Effective Date above and, in some cases, we may provide you with more prominent notice (such as adding a statement to our homepage or sending you a notification). You should review this Policy whenever you access our Services.


Contents

Collection of Information

Cookie Policy 

Children’s Privacy

Use of Information

Sharing of Information

Social Sharing Features

Your Choices

Advertising and Analytics Services Provided by Others

Your California Privacy Rights

Do Not Track

Additional Disclosures for Individuals in Europe

Contact Us

 

Collection of Information

Information You Provide to Us. We collect information you provide directly to us. For example, we collect information when you create an online account or profile; sign up for or participate in contests, promotions, sweepstakes, customer experience research, surveys, mailing lists; engage with us via social media platforms; and when you email, call, or otherwise communicate with us.


The types of information we may collect include your name, address, phone number, email address, ZIP code, photos, videos, social media usernames, payment information, demographic information, the content you post to the interactive areas of our Services, and any other information you choose to provide. 


Information We Collect Automatically. When you access or use the Services or transact business with us, we automatically collect certain information about you, including:


  • Transaction Information: When you purchase or return a product, or register for events, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.

  • Log and Usage Information: We obtain information about the device you use to access our Services and your use of our Services, including the type of browser you use, hardware model, operating system and app version, mobile network information, IP address, unique device identifiers, access times, pages viewed, items placed in your cart, links clicked, browsing behavior, and the webpage you visited before navigating to our Services.

  • Location Information: In accordance with your device permissions, we may collect information about the precise location of your device. For more details, please see "Your Choices" below. We may also collect information about your approximate location each time you access our Services.

  • Information Collected by Cookies and other Tracking Technologies: We and our third-party service providers may use cookies and other tracking technologies to collect information about you and your interaction with our Services For more information about the types of cookies we use and our reasons for using them, as well as your choices concerning cookies, please see our Cookie Policy.


Cookie Policy

We may use tracking tools like cookies, web beacons and pixel tags that collect data while you browse and maintain a record of your visit. These technologies help us improve the Websites\ and deliver more personalized service based on your online behavior. We also use cookies to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs. 


Most web browsers automatically accept cookies. If you would prefer to prevent your device from accepting our cookies, you may follow your internet browser’s steps for doing so on each device you use. Please note, however, that if you do disable cookies, you may not be able to shop on or access certain sections of our Websites. 


Children's Privacy

We are committed to protecting the privacy of children. The Website is intended for adults who have reached the age of majority in their respective jurisdictions.  It is not intended for or designed to attract persons under the age of majority. We do not knowingly collect personally identifiable information from any person under the age of majority.


Use of Information

We use the information we collect about you to provide, maintain, and improve our Services and the other interactions we have with you. For example, we may use the information we collect to:


  • respond to your comments and questions and provide customer service;

  • communicate with you about CAG and partner products, services, offers, contests, promotions, sweepstakes, surveys and customer experience research, news, events, and other information we think will be of interest to you (for information about how to manage promotional communications, please see "Your Choices" below);

  • facilitate and improve your in-store and online shopping experience;

  • provide and deliver products and services, process transactions and returns, and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;

  • manage your accounts with us, provide technical support (including to debug and troubleshoot), and send you technical notices, updates, security alerts, and support and administrative messages;

  • detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of CAG and others;

  • comply with our legal and financial obligations;

  • monitor and analyze trends, usage and activities;

  • carry out any other purpose conveyed to you at the time the information was collected.

 

Transfer of Information to the U.S. and other Countries

We are based in the United States and process and store the information we collect in the U.S. If you are based outside the U.S., by providing your personal information to us, you consent to our storage of your personal information on servers located in the U.S., a jurisdiction that may not provide equivalent levels of data protection as your home jurisdiction.  


Sharing of Information

We may share personal information about you outside of CAG as follows or as otherwise described in this Policy:


  • with service providers, vendors, contractors, or agents who complete transactions or perform services on our behalf, such as those that assist us with our business and internal operations like shipping and delivery, payment processing, fraud prevention, customer service, gift cards, marketing, and advertising;

  • when you participate in the interactive areas of our Services (such as by creating a profile, posting comments and other content, reporting trail conditions, or writing reviews), certain information about you may be displayed publicly on our Services and also may be distributed on third-party sites;

  • at your direction, including when you submit a product review, create an account or access our Services using credentials from a third-party social media platform (such as Facebook), or otherwise direct CAG to share your personal information with a third party, or take any action on the Services that are subject to the terms of use and privacy policy of a third party;

  • in connection with, or during negotiations of, a corporate business transaction, such as a merger or acquisition of all or a portion of our business to another company, joint venture, corporate reorganization, insolvency or bankruptcy, financing or sale of company assets;

  • in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, including lawful requests by public authorities to meet law enforcement or national security requirements;

  • if we believe your actions are inconsistent with our Terms of Use or other agreements or policies, or to protect the rights, property, and safety of CAG, our members, our customers, or any other persons;

  • between and among CAG and any current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and

  • with your consent.


We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.


Social Sharing Features

The Services may offer social sharing features or other integrated tools, which let you share actions you take on the Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.  


Your Choices

Your Account Information. You may update or correct your online account information by logging into your online account and updating your information or by calling 410-850-0035 or by emailing us at info@dirt-products.com. You may also email us at info@dirt-products.com if you wish to deactivate your online account, but note that we may retain information about you for legitimate business purposes or as required by law. 


Promotional Communications. You may opt out of receiving promotional communications from CAG by following the instructions in those communications.  If you opt out of receiving promotional communications, we may still send you non-promotional emails, such as emails about your purchases, or your account.


Location Information. The settings of your Internet browser or mobile device may allow you to stop sharing your precise location with CAG or others. 


Mobile Push Notifications/Alerts. With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

 

Analytics Services 

We may use analytics services, such as Google Analytics, on our website, our social media pages, or our mobile applications to help us evaluate and analyze how visitors use these platforms. For specific details on how Google collects and uses information on our website, social media pages, or mobile applications, please visit: https://policies.google.com/privacy.


SQUARESPACE

Our online store is hosted on Squarespace. When you purchase or products online, your data is stored through Squarespace’s data storage, databases and the general Squarespace application. For more insight, you should also read the Squarespace Terms of Service here or Privacy Statement here:


http://www.squarespace.com/terms-of-service/

http://www.squarespace.com/privacy/


Your California Privacy Rights

Consumers residing in California are afforded certain rights with respect to their personal information under the California Consumer Privacy Act ("CCPA"). If you reside in California, this section applies to you.


Collection, Use and Disclosure of Personal Information: In the preceding 12 months, we have collected the following categories of personal information from consumers within the last twelve (12) months:


Category

Examples

Collected

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information included in this category may overlap with other categories.

YES

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).


NO

D. Commercial information.

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

NO

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

NO

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

YES

G. Geolocation data.

Physical location or movements. 

YES

H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.

NO

I. Professional or employment-related information.

Current or past job history or performance evaluations.

NO

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. 

NO

K. Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

YES


We obtained the categories of information listed above directly from you, from the forms you complete on our Website or from the information you provide when you purchase our products.  


In the preceding 12 months, we have disclosed the following categories of personal information for business and commercial purposes to the following categories of recipients:


Personal Information Category

Business Purpose Disclosure 

A: Identifiers.

We may use the information you provide to us to for at least one of the following purposes: to provide customer service, to fulfill orders, process payments and refunds and for marketing and analytic services.

B: California Customer Records personal information categories.

We may use the information you provide to us to for at least one of the following purposes: to provide customer service, to fulfill orders, process payments and refunds and for marketing and analytic services.

C: Protected classification characteristics under California or federal law.

None

D: Commercial information.

None

E: Biometric information.

None

F: Internet or other similar network activity.

None

G: Geolocation data.

None

H: Sensory data.

None

I: Professional or employment-related information.

None

J: Non-public education information.

None

K: Inferences drawn from other personal information.

We may use the information you provide to us in combination with other information for marketing and analytic purposes


We do not sell personal information to third parties.


Your Rights: Subject to certain limitations, you have the right to (1) request to know more about the categories and specific pieces of personal information we collect, use, and disclose for a business purpose, (2) request deletion of your personal information, (3) opt out of any “sales” of your personal information that may be occurring, and (4) not be discriminated against for exercising these rights. You may make these requests by submitting a request online or by contacting customer service at 410-850-0035 info@dirt-products.com. We will verify your request by asking you to provide information related to your recent interactions with us, such as information regarding a recent purchase. If you would like to use an authorized agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests on your behalf. 


Do Not Track

We do not track our customers over time or across third party websites and therefore our website does not respond to do not track signals. However, we may use Google Analytics to analyze visitors to our Website and their preferences.  For additional information about Google Analytics , please see https://policies.google.com/privacy.


Additional Disclosures for Individuals in Europe

If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, the following section applies to you.


Legal Basis for Processing. When we process your personal information, we will only do so when:


  • We need to use your personal information to perform our responsibilities under our contract with you, for example to deliver products that you ordered from us.

  • We have a legitimate interest in processing your personal information. For example, if you are a customer, we may process your personal information to send you marketing communications, to communicate with you about changes to our Services, and to provide, secure, and improve our Services.

  • We find such processing is necessary to comply with our legal obligations.

  • We have your consent to do so. When your consent is the legal basis for our processing, you may withdraw such consent at any time.


Data Retention. We store the information we collect about you for as long as is necessary for the purpose(s) for which we collected it or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.


Data Subject Requests. Subject to certain limitations, you have the right to access personal information we hold about you and to ask that your personal information be corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, please contact us at 410-850-0035 or via email info@dirt-products.com.  You may also update your online account information by logging into your online account or through the other methods described in the "Your Choices" section below.


Questions or Complaints.  If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below:


For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en


For individuals in the UK: https://ico.org.uk/global/contact-us/


For individuals in Switzerland: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html


Contact Us

If you have any questions, comments or concerns about this Policy or about our privacy practices, please call Customer Service at 410-850-0035 or via email info@dirt-products.com. You may also direct your privacy-related comments or questions to the following address:


CAG Beauty, LLC

Attention: Privacy

979 Corporate Boulevard

Linthicum, Maryland 21090